Frequently Asked Questions
New Roads Health Membership Frequently Asked Questions
We Have Answers
What are included in my membership?
Our practice provides concierge care and a personalized care plan based on your needs. Being a member, you are eligible for all the plan perks and benefits. Membership does not cover labs or diagnostic imaging. If you have insurance coverage, it is encouraged to check with your insurance company to see if these services are covered.
How does having a membership and insurance help save me money?
Many insurances have high deductibles to be met, making the payment at the time of services extremely expensive. With membership, there is no deductible to meet, and you can access treatment programs and benefits. Our focus is to treat you, keep you well, and identify medical concerns in advance.
Do you accept insurance plans?
We do not accept insurance plans at this time. You can utilize our self-pay option of $199 / month if you have insurance. We are happy to provide you with a receipt you can submit to your insurance company for reimbursement. However, we do not guarantee insurance reimbursement for you. You can use your insurance to pay for laboratory tests and prescription refills. Just present your insurance card to the laboratory facility and pharmacy.
How do I make an appointment?
You may schedule an appointment any time, 24/7, with our online scheduling form or you may contact us at 602.699.4536 during clinical office hours and speak with a team member
How do I cancel my membership?
We ask you to give us a 30-day notice if you wish to cancel. We understand that things happen. If you choose to rejoin, we will gladly welcome you back. We will give referrals or any resources per request.
Can I contact new roads health after hours and how?
Of course! However, we are human and can’t guarantee 100 percent availability. That said, we would appreciate a reasonable expectation for availability. Once you become a member, you can text or call your provider directly for an urgent matter. However, if it is not an urgent matter and can wait until the following business day, we would be grateful; if it is an emergency, we advise calling 911.
I have great insurance, why should I join?
Great insurance does not equate to “great” health care. Visits covered by insurance are usually rushed in 15 mins or less and need prior authorization to get treatment and medications. With FIC, you will receive the high-quality, personal, and accessible care you need with extended appointment times and access to your provider via phone, text, or email.
Should I still have insurance?
Yes. While FIC provides excellent care and prevents the need for costly medical services, we still recommend that all patients have a health plan to cover events such as hospitalizations, major surgeries, diagnostic imaging, labs, or extensive specialist treatments.
Do I really get to speak directly to my medical provider if I call?
Yes, during office hours, you may speak to an assistant; however, if you leave a message, your provider will personally respond.
About Our Services
Welcome to our New Roads Health, where we offer comprehensive Medication-Assisted Treatment (MAT) with Buprenorphine for both new patients seeking help and individuals looking for ongoing maintenance. Our dedicated team of medical professionals is committed to providing effective treatment options for individuals struggling with opioid addiction.
At our clinic, we understand the challenges and complexities of opioid dependency, and we believe in a compassionate and evidence-based approach to recovery. Medication-Assisted Treatment (MAT) with Buprenorphine has proven to be a highly effective method in managing opioid addiction, helping individuals regain control of their lives.
If you or a loved one is seeking effective treatment for opioid addiction, our Medication-Assisted Treatment (MAT) with Buprenorphine can be a life-changing solution. Contact us today to schedule a consultation and take the first step towards a healthier, drug-free future.
Your Health Starts Here
Or call — (602) 699-4536
What Our Patients Tell About Us
New Roads Health
Out of 5 stars
Overall rating out of 34 Google reviews
Jackie was a great and dedicated leader! She looks at the goodness of its people's hearts. I was one of her employees before and working with her was such a great opportunity since I learned a lot from her. She guided me with all the details and understand all situations I am in. Now I understand why there are a lot of clients/patients/people trusting her! she has a good heart that is willing to help and is always at your service.
Great service from NP Jackie Pinlac-Porter.
I have absolute confidence in the team behind FreshStart. They balance experience and expertise with sincere caring, and looking out for the best interests of the clients.
My experience here has been a positive one. The doctor and staff have been amazing. Would highly recommend there services.
Dr. Jackie and her entire staff is amazing. I’ve been with their practice for almost 2 years, but they always makes me feel like a new patient and guiding me every step of the way. Dr Jackie has amazing bedside manner and she listens to my needs while keeping realistic possibilities in mind. She is committed in my sobriety. Thank you so much Dr Jackie! You are an angel!
Outstanding and attentive service! Especially Claudia she goes above and beyond for the office and her patients!
A caring and innovative practice!
Better Health Care is Our Mission
24/7 service. Same Day Appointments are Available.